Privacy Policy
Privacy Policy
This Privacy Policy explains how Spinegear collects, uses and shares personal information when you visit our website, place an order, contact us or otherwise interact with our online store.
Such as your name, contact details, delivery and billing information, order details and messages sent to customer support.
Such as device, browser, IP address, cookie and website-interaction information used to operate and improve the store.
You may have rights over your personal information and choices concerning cookies and marketing communications.
1. Who this policy applies to
This policy applies to personal information processed in connection with the Spinegear online store at spinegear.co.uk, including information relating to website visitors, customers and people who contact us for support.
2. Personal information we collect
Depending on how you use the store, we may collect information including:
- name, email address, telephone number, billing address and delivery address;
- order, transaction and fulfilment information;
- information you provide when contacting customer support;
- device and browser information, IP address, time zone and approximate location information derived from technical data;
- pages, products and searches you interact with and other website-usage information;
- cookie, analytics, advertising and similar technology information, subject to applicable consent requirements and your available choices.
3. How we collect information
We collect information directly from you when you place an order, submit information through the store or contact us. Some technical information is collected automatically through the website and technologies such as cookies, pixels, tags and log files. We may also receive information from service providers involved in operating the store, processing transactions, fulfilling orders, providing analytics or supporting our services.
4. How we use personal information
We may use personal information where appropriate to:
- process payments, orders, deliveries, returns and refunds;
- provide customer service and respond to enquiries;
- operate, secure, troubleshoot and improve our website and services;
- detect or help prevent fraud, misuse and security incidents;
- maintain business, transaction and compliance records;
- send service communications about an order or customer request;
- provide marketing communications where permitted and in accordance with your preferences;
- measure website and marketing performance where permitted.
5. Lawful bases
Where UK data-protection law requires a lawful basis, the basis will depend on the purpose of the processing. This may include processing necessary to perform a contract with you, compliance with a legal obligation, our legitimate interests where those interests are not overridden by your rights, or your consent where consent is required. Where processing relies on consent, you can withdraw that consent, subject to applicable law.
6. Shopify and other service providers
Our online store is hosted on Shopify. We also use service providers that may process information to help us operate the store and provide services, for example payment processing, order fulfilment and delivery, customer support, analytics, advertising, fraud prevention and website functionality. These providers process information according to their roles and applicable contractual or legal requirements.
7. Cookies and similar technologies
Cookies are small data files stored on or accessed from your device. We and service providers may use cookies and similar technologies for functions such as keeping the store working, remembering preferences, understanding website performance and, where permitted, measuring or personalising marketing. Available cookie controls may be provided through our consent tools and your browser or device settings. Blocking some cookies can affect website functionality.
8. Marketing communications
Where you have subscribed or where otherwise permitted by law, we may send marketing communications about Spinegear products, content or offers. You can use the unsubscribe option provided in applicable marketing messages or contact us to update your preferences. Service messages relating to an order or customer request are separate from marketing communications.
9. Sharing personal information
We may share personal information with service providers where reasonably necessary to operate the store, fulfil orders, process payments, deliver customer support, analyse performance, maintain security or meet legal requirements. We may also disclose information where required by law, to establish or defend legal rights, or in connection with a legitimate business reorganisation or transfer, subject to applicable safeguards.
10. International data transfers
Some service providers may process information outside the United Kingdom. Where UK data-protection law requires safeguards for an international transfer, appropriate transfer mechanisms or other lawful safeguards should be used by the relevant parties.
11. Data retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining transaction and business records, resolving disputes, preventing fraud and meeting legal, accounting or regulatory obligations. Retention periods can vary depending on the type of information and the reason it is held.
12. Your data-protection rights
Depending on the circumstances and applicable UK data-protection law, you may have rights relating to your personal information, including rights to request access, correction or deletion, to restrict or object to certain processing, and to data portability in applicable circumstances. You may also have the right to withdraw consent where processing is based on consent.
To make a privacy request, contact us using the details below. We may need to verify your identity before completing a request. You also have the right to raise concerns with the UK Information Commissioner’s Office where applicable.
13. Security
We take reasonable steps intended to protect personal information and use service providers that support the operation and security of the store. No method of internet transmission or electronic storage can be guaranteed to be completely secure, so we cannot promise absolute security.
14. Children
Our online store is intended for customers who can lawfully enter into purchases or who use it with appropriate parental or guardian involvement. We do not knowingly seek to collect personal information from children for the purpose of selling products directly to them.
15. Changes to this Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, services or applicable requirements. The current version will be published on this page. Where appropriate, material changes may also be communicated through other reasonable means.
16. Contact us
For questions about this Privacy Policy or to make a privacy-related request, contact Spinegear at info@spinegear.co.uk.
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