Terms of Services

Spinegear Store Information

Terms of Service

These Terms of Service explain the terms that apply when you visit Spinegear, use our website or purchase products from us. Please read them together with our Privacy Policy and Returns & Refund Policy.

About Spinegear

Throughout these terms, “Spinegear”, “we”, “us” and “our” refer to the operator of the Spinegear online store. Our store is hosted on Shopify, which provides the ecommerce platform used to offer our products and services online.

1. Using our website

By accessing this website or placing an order, you agree to these Terms of Service and the policies referred to on this page. You must not use the website for unlawful purposes, attempt to interfere with its operation, introduce malicious code, or use the website in a way that infringes the rights of Spinegear or another person.

2. Products and product information

We aim to describe and display our products as accurately as reasonably possible. Product appearance, packaging or presentation may vary slightly from images shown on a screen. Availability can change and we may update product information where necessary. Product information on the website is provided to help customers understand and use our products and is not a substitute for individual medical advice from an appropriately qualified healthcare professional.

3. Orders

When you submit an order, you are offering to purchase the products in that order. We may decline or cancel an order where reasonably necessary, including where a product is unavailable, pricing or product information contains an obvious error, payment cannot be authorised, or we reasonably suspect misuse or fraud. If an order that has already been paid is cancelled by us, any amount due back to you will be refunded using the appropriate payment method.

4. Prices and payment

Prices displayed on the website may change from time to time. The price applicable to your purchase is the price presented during checkout, subject to correction of obvious errors. Available payment methods are shown at checkout. Payment information is processed through the payment services made available through our ecommerce platform and payment providers.

5. Delivery

Delivery options, charges and any estimated delivery information available for an order are presented through the store or checkout. Delivery estimates are estimates rather than guarantees unless expressly stated otherwise. If you experience a delivery problem, please contact us so we can review the order and available tracking information.

6. Returns, refunds and faulty goods

Our returns process is explained in our Returns & Refund Policy. Nothing in these Terms is intended to exclude or restrict rights that cannot lawfully be excluded or restricted, including applicable rights relating to faulty, damaged, misdescribed or otherwise non-conforming goods.

7. Account and billing information

Where you provide account, billing, delivery or contact information, you agree to provide information that is accurate and sufficient for us to process your order and communicate with you. We may limit or cancel quantities where reasonably necessary, including where multiple orders appear to be associated with the same customer, payment method or delivery details and there is a legitimate reason to do so.

8. Intellectual property

Unless otherwise stated, the Spinegear name, branding, website content, graphics, product presentation and other original materials on this website are owned by or licensed to us and are protected by applicable intellectual-property laws. You may use the website for your personal, non-commercial shopping and information purposes. You must not reproduce, sell, commercially exploit or systematically extract our content without permission except where permitted by law.

9. Third-party services and links

Our website may use or link to services provided by third parties, including payment, delivery, analytics or other ecommerce services. Third-party websites and services may operate under their own terms and privacy practices. A link to a third-party resource does not by itself mean that we control that resource.

10. Personal information and privacy

How personal information is handled in connection with the store is explained in our Privacy Policy. Please review that policy for information about privacy and data use.

11. Website availability and liability

We aim to keep the website and store available and accurate, but online services can occasionally be interrupted, updated or affected by circumstances outside our reasonable control. Nothing in these Terms excludes or limits liability where doing so would be unlawful, nor do these Terms affect statutory consumer rights that apply to your purchase.

12. Changes to these terms

We may update these Terms of Service from time to time to reflect changes to our store, services, policies or applicable requirements. The current version will be available on this page. Changes do not remove rights that have already arisen under applicable law.