Returns & Refund Policy

Spinegear Customer Care

Returns & Refunds

We want your return experience to be clear and straightforward. This page explains how to request a return, who pays return postage and what happens after your item reaches us.

30-day returns

You have 30 days after receiving your item to request a return, subject to the eligibility conditions below.

Start by contacting us

Email info@spinegear.co.uk before sending an item back so we can review your request and provide return instructions.

Refund to original method

Approved refunds are returned to your original payment method after the returned item has been received and inspected.

Return eligibility

To be eligible for a return, the item should be in the same condition in which you received it, unworn or unused, with any tags and in its original packaging. You will also need your receipt or other proof of purchase. This does not affect any rights you may have where goods are faulty, damaged or not as described.

How to start a return

Contact us at info@spinegear.co.uk and include your order number and the reason for the return. If your return is accepted, we will provide instructions explaining how and where to send your parcel. Please do not send items back before requesting a return, as unauthorised returns may not be accepted.

Change-of-mind returns

For returns due to a change of mind, an unwanted item, an incorrect item ordered by the customer, or another reason not caused by Spinegear, the customer is responsible for the cost of returning the item.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact us promptly if an item is defective, damaged in transit or if you received the wrong item so we can assess the issue and help put it right.

Spinegear will cover the return shipping cost and provide a prepaid return label where the item is faulty or defective, arrives damaged, or we supplied the wrong item.

Exchanges

The quickest way to obtain a different item is normally to return the item you have. Once the return has been accepted, you can place a separate order for the replacement item you want.

Refunds

We will notify you after we receive and inspect your return and confirm whether the refund has been approved. If approved, the refund will be issued automatically to your original payment method. Your bank or card provider may require additional time to process and display the refund after it has been issued.